“Service Improvement” on the F-line? You decide.

If you’re riding the F-line this sunny Saturday morning, you’ll find fewer streetcars out there, and longer wait times. But not to worry, it’s a “service improvement.”  Who says so? Muni.

Muni’s parent, SFMTA, sent out a blog post entitled “More Muni Forward Service Improvements Roll Out”. The F-line is mentioned. But when you click through to the story, it’s, well, a different story.

After listing other “improvements” (including cutting back a major crosstown bus line to eliminate transfers to the 14-Mission), they take on the F-line.  “As we fine-tune service to better match demand, a few routes with extra capacity will also see reductions in service, [including the] F Market & Wharves line in the morning and afternoon.” Well, we see the F-line every single day, with every car passing by our San Francisco Railway Museum. Tell the folks stuffed on board the cars about the “extra capacity” they don’t need.

Oh, but wait, Muni then goes on to explain: “Note on the F Line: In recent months we’ve seen issues with streetcars and buses crowding at the line’s terminal at 17th and Market streets. This slight reduction in service frequency is expected to help make the line more reliable.” Huh? If the streetcars are crowding the terminal, it’s because of poor line management. And who is responsible for that? The riders?

Beyond the facts of the rollout, there’s the way it was done — with zero public outreach. After this story was posted, we got an angry call from the Fisherman’s Wharf Community Benefit District leadership, asking what we knew about it. The answer: nothing, because we learned about it from the public notice along with everyone else. Turns out the Castro Merchants weren’t informed either. So there was no chance for suggestions of other ways to solve whatever issues might have arisen.

After we learned of this, we did call Muni service planner Julie Kirschbaum, who told us something different than what the official release said. She said the issue was a shortage of both streetcars and trained operators for the F-line. But the fact is that there is not a shortage of streetcars for current operations, and Muni has gotten around the training issue, which has now dragged on for over a year, by assigning buses to regular F-line runs. Has that changed? We weren’t told.

In any event, we are going to be looking very closely at this, working toward further adjustments at the next sign-up period in a couple of months, and advocating for F-line service improvements that are actually improvements. We’ll keep you posted.