Labor of Love

On this Labor Day, we honor all vintage transit operators in San Francisco by sharing this story from our Member magazine, Inside Track, published in early 2020. Our nonprofit continues to advocate for more F-line service and restoration of the E-Embarcadero line, along with resumed service by vintage streetcars including the Melbourne and Brussels/Zurich trams pictured here.

Operating transit vehicles is a challenging job, in any environment. Right now, it’s more challenging than ever in San Francisco, given justified concerns about the spread of the COVID-19 coronavirus along with all the other issues they encounter every day.  So, as part of our year-long celebration of the 25th anniversary of the permanent F-line, we’d like to give a shout out to three current E- and F-line operators, some of the many who show love for the vintage streetcars and offer their riders great service.

ALEENA GALLOWAY

Aleena joined Muni in 1995, the year the permanent F-line opened, so she’s celebrating her 25th anniversary this year too. She’s passionate about the historic streetcars in general and the E-line, her current route, in particular. Her favorite car to operate, by far: Melbourne 496. Whenever she can get a conductor, she brings the Australian car from Cameron Beach Yard to the waterfront to delight riders. “It’s very durable, number one. It does what you tell it to do. I like the woodwork inside the car, the fact that it’s open and breezy, I like talking to people about the car,” she says. “I’m a people person, so I like being the conductor as well as the motorman. When I’m in a chilling mood, I’m driving, when I’m in a talkative mood, I’m in the back with my megaphone,” she adds with a laugh.

 A native San Franciscan, she applied for several civil service positions out of school, passing tests for the police, sheriff’s and fire departments, “but Muni came through first”, she recalls. She first became enamored of trolley coaches, “because they don’t pollute the air,” and operated them for 20 years before moving over to the vintage streetcars. She has been an official of Transport Workers Union Local 250A and continues to serve on safety committees.

Aleena is known for giving detailed announcements to her riders, especially important on the E-line because many riders who board at the Wharf end of the line aren’t aware E cars don’t go up Market Street. On a recent trip aboard one of the double-end PCCs, she gave very clear and cheerful instructions to riders as the car approached the Ferry Building stop, about how to catch an F-line car up Market, and where her car was headed.“Communication is the key for passengers to get from point A to B, and it’s also the key to making the system work, when you’re talking to supervisors or managers. It’s very important, and people tend to forget that. And how you talk to people is very important.” she notes. 

Aleena pointed out several areas where the E-line could be improved. For example, she reminded us how long it has taken to get informational signage on the N/T line high platforms south of Market, telling people where to go to catch the E. “I see people waving at me from the high platform, wanting to go up toward the Wharf, but I’m already past the E-line stop.  All I can do is just point them in the right direction and tell them to wait for the next E.” (We have been trying to get that signage up for four years, and a test sign recently went up at the Caltrain N-line platform, but Aleena inspired us to follow up, once again, directly with Jeff Tumlin and Julie Kirschbaum. Literally the next day, temporary E-line directional signs appeared on the other high-level platforms along The Embarcadero.”) She made several other practical observations, which we are following up on.

Aleena believes the E-line is extra special: “One other thing I like about the vintage cars is getting to go along the waterfront. It’s just so calming; every day, I’m like ‘I get to do this?’ I just love it.”

MIKE DELIA

In his always-impeccable uniform and a variety of hats to match the weather, Mike Delia makes the PCC he operates look even more like a time machine. And he went out of his way to make that happen. “I’m from Boston; I was a transit operator there, and I moved here to work for Muni,” he says. “I wanted to drive all the ‘old stuff’ and I’m happy that I landed here and Muni gave me the chance to do it.” He put in his time on buses to gain adequate seniority, “and now I’m on the F-line every day, and I’m thankful for that. It’s unique. I wouldn’t drive anything else at this this point.”

The operator known to many peers and riders as “Mr. Boston” knows his adopted city well. “This is Kearny and Geary and Third Street. Buses to Chinatown and the Avenues,” Mike calls out over the car’s public address system. One thing that distinguishes Mike is his stop announcements, made in his native BAH-stin accent. “The thing about the automated announcement is that every intersection on Market Street is three streets, but they only call out two streets, and they don’t call out transfers, or points of interest, so it helps to have that added information, I think,” he says. (It’s worth noting that Mike’s Boston pronunciation of MAH-kit Street matches the way it was pronounced 80-100 years ago here, possibly because of the large Irish immigrant population in each city then.)He calls himself fortunate to have a lot of regular riders on his run, and enjoys interacting with them, even though at times it’s a “mixed blessing”. “There’s always going to be some of them that love ya; there’s always going to be some that can’t stand ya. But I’m thankful and blessed to have a good following. Your passengers can look out for you. And they do.”

Mike is aware of the importance of the F-line to businesses along the route. “I have a special fondness for the Castro neighborhood because I’m friendly with quite a few of the business owners there. Like the coffee shops, the deli, I go in there every day, so they’re like fixtures to me. And the residents of the Castro, they certainly appreciate the F-line and what it does, so I’m thankful for that, too.” Mike has also developed a rapport with the beat cops that walk the Castro, who have offered him assistance on a few occasions. “I’m pleased to say we look out for each other, and that’s a step in the right direction – one civil servant helping another.”

Mike loves greeting visitors from other cities, especially railfans. “You can tell what a railfan looks like, right? I’ll ask them, where are you from, you got any questions about the cars, and I thought I knew a lot, some of them know a lot more than me. You try to make it fun for them, the kids especially. Little kids love trains, and if we’re stopped somewhere in a safe location, I might ask them, ‘Hey you want to ring the bell?’ That always makes a little kid’s day.”

Perhaps his greatest experience with a kid came when a family boarded his car, obviously having a trying morning. Turns out they were in San Francisco from New Jersey on a Make-A-Wish Foundation trip for their son. By coincidence, Mike was operating Car 1070, an ex-Newark streetcar in its original livery. He pointed this out and they perked up. He let the boy ring the gong and open the doors at several stops, and it made that family’s day.

Of course, he regularly meets riders from all over the world and often hears from Italians and Australians looking for their trams. “It can be culturally broadening to work on the F-line because you meet all these different people.” 

As might be guessed, his favorite PCC is Car 1059, wearing the tangerine and silver Boston Elevated Railway livery. And discreetly tucked away on that car’s interior is a little sticker, saying “Boston Strong!”  Just like “Mr. Boston”. 

DAVID GUNTER

            David has been with Muni 21 years. Another native San Franciscan and resident, he loves operating the Brussels car.  “It’s very smooth. It’s like a Cadillac instead of a Volkswagen. It’s a unique piece of equipment. And I like the unusual. David’s seniority allows him to choose what was, at the time of the interview, the only pull-out, pull-in run on the F-line schedule, “so I get to operate the special equipment I’m qualified to do”.  (On this run, the same operator takes the car from the carbarn, operates it for their shift, and brings it back to the barn. Other F-line runs change operators in front of our museum during the day, allowing the car itself to stay on the line for two operator shifts. We’re told there will be more pull-in, pull-out runs coming to the F-line this summer.)   

“Most of your operators on the F-line are good operators. That’s the positive, because you’re working around people who enjoy what they do. They’re willing to work with each other and they’re willing to help each other. That makes you more at ease. And our support team, the mechanics, they’re willing to talk to you when you pull in, and when you’re out on the road, and that helps them repair things that we see as a constant problem every day.” David also gives a shout-out to our museum staff as a resource he can send his riders to with questions, and for the things they do to support the operators. He calls out the museum every time he announces the Steuart Street F-line stop.

Like the other operators we profile here, and the many we’ve talked with on the line, their personal security while operating is an issue to David. All would like to see a more visible presence from uniformed San Francisco Police officers, in exchange for the millions of dollars Muni pays the SFPD for security services every year.

As for what David would like to see in the future? “More use of the cars we don’t get to see often. Bring back the historical operations we used to have where we had vintage cars on the E-line all day, like Car 1 and others.” 

We agree, David, and we’re working on it.

Thanks to all the operators who make Muni’s vintage streetcars and cable cars even more special. If you have a favorite operator, let us know at info@streetcar.org.

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Comments: 2

  1. Typical of all the operators on the F Line and the E Line. They all seem to be wonderful people dedicated to their work despite the conditions of crowded cars. This makes it one of the pleasures in visiting San Francisco.

  2. I always enjoy riding the PCC’s whenever I visit. The operators are always pleasant and professional. Looking forward to the next Muni Heritage Days. Thanks to all my friends at Muni and Market Street Railway!

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